Training

SequelMed recommends a phased implementation methodology. This graduated implementation approach allows the client to gradually gain a level of comfort with the application. The first phase emphasizes streamlining workflow processes and billing. The second phase increases the physician’s role in the implementation of electronic clinical documentation. To facilitate the training and implementation process, a dedicated project manager will interview you and selected members of your staff to gather information about the practice, management style and workflow in your office. Best practices or methodologies will be recommended by the project manager and will be modified according to the needs of your office and the individual users. A customized plan is then created based on mutual timelines, realistic milestones and benchmarks to ensure a successful implementation. Upon completion of the initial training, the project manager will follow up through bi-weekly phone calls to ensure that the practice is utilizing the application properly. The project manager is always available outside of the bi-weekly phone calls to assist the staff with any issues that may arise. The project manager also is responsible for system monitoring as each phase transitions into a live setting.

Training is conducted by physicians and clinicians. The physicians have experience in training clients in various specialties. Additionally, our training and implementation staff will provide detailed insight based on practice workflow. Each training phase is divided into multiple sessions. Prior to beginning the training process, the SequelMed team populates the databases with the client’s information. Once the databases are populated, the training staff will begin working with the front desk & front office personnel as phase one of the implementation. In parallel to this training, the SequelMed clinicians will begin to assist the physician(s) with modifying and developing templates based on their clinical preferences. Upon completion of phase one training the practice will go live with the scheduling portion of the application. The clinical staff will begin using e-Prescribing, electronic charting and lab tests integration tools. Prior to implementing the customized templates, the SequelMed clinician will review and modify templates before resuming the clinical portion training.

Within the purchase of the application, the client receives all the necessary education collaterals via their project manager, i.e., user manuals and FAQ’s. The education collateral can be provided electronically or via hardcopy. Additionally, the aforementioned documentation can also be accessed through the software via the Help menu option, which is updated periodically with each new release.