Sequel Systems, Inc. prides itself on offering the finest support available in the industry. Our support, training/education and implementation team is involved from the day you join the SequelMed family. On-site support, regular phone support and extensive online help as well as all necessary additional services required to facilitating and ensuring fulfillment of your objectives, needs and success of your practice(s) are continually provided.

SSI directly handles all "front-line" support, eliminating the need for customers to diagnose a problem, software or hardware. Telephone support is handled on dedicated lines connected directly to our Customer Support Department. A support operator answers these lines and records a description of the question or problem in our highly sophisticated automated tracking system. At SSI, all calls are critical and returned immediately. All open issues are monitored through the tracking system by the support supervisor to ensure quality and speed in response. Support also has the ability to dial-in via modem to customer site to view and diagnose a majority of customer's support problems while working with the customer. Support Representatives are on call to handle emergency situations that occur after normal hours of operation and standard holidays. Our representatives for after-hours Support use rotating pagers and cellular phones. If an emergency call is reported via the telephone, the customer is prompted to leave a message in the emergency voice mail. This will send a page to the on call Representative. The Representative will call the emergency number to review the message and contact the customer promptly.

In essence, we excel by providing our customers the power, performance, robustness, network integration, flexibility and availability to support the most demanding situations nearly 7x24x52.